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Avoiding Customer Fallout In The Holiday Rush – Rob Hango-Zada

In this episode I’m joined by Rob Hango-Zada, co-founder and co-CEO of Australian order fulfilment company Shippit. Providing shipping and order fulfilment services for some of Australia’s biggest retail names including; Sephora, Kathmandu, CottonOn and Temple & Webster, Shipit has build a brand where innovation and customer experience are at their core.

Join me to get the inside story on how Shipit succeeded where so many have failed. Discover if the journey from start up to superstar was all smooth sailing and share an honest story about risk, friendship, sacrifice, self-awareness and the lessons Rob learned along the way.

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Are You Geo-Blaming Your Stores Performance?

In this episode I’ll walk you through the fundamentals of running a successful business in a country town or regional centre.

We’ll chat all things financial planning, why the whole town isn’t your ideal customer, why embracing change isn’t optional, how to get out of towners into your store (even if you’re not a tourist destination) and how to grow through collaboration.

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Discover Your Ideal Customer’s Secret Language and Make Your Business Irresistible – Jeffrey Shaw

The title “Discover Your Ideal Customer’s Secret Language and Make Your Business Irresistible” is an interesting topic from the last month in the year.

Every day with your customers you can learn new facts about them, and you should put that as your priority.

In this week’s episode, you will learn many tips and tricks in relation retailer – customer.

Nate Regier
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Angry Customer to High Paying Client – Mastering Positive Conflict – Nate Regier

Today’s guest is Nate. He’s a former practicing psychologist. He’s got a doctorate in clinical psychologist in Social, emotional intelligence and leadership, positive conflict. And that’s something that my head was really thinking about. Leadership, mind, body, spirit, health, neuro psychology, just to name a few. This guy is the business when it comes to all stuff brain related. And today we are going to be talking about conflict and customer service and a whole bunch of other stuff.

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Monitoring Your Retail Competition

Why your competitors are important, I was recently asked, “Should I block the competition from following me on social media”? I was perplexed. Why would you block your competition, I asked? And I got the reply “so they can’t see what I’m doing”. And therein lies a deep-seated fear in so many retailers. Worrying whether […]