Salena Knight
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Brandon sqr
November 5, 2021  |  By Salena  |  In customers

The Power Of Brand Messaging – Brandon Lucero

If you’re tired of trying to convince people to engage with you on social media, to open your emails, to listen to what you have to say, and of course introduce more people to what you are selling, you’re going to love my conversation with Brandon Lucero.

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michael haase sq
October 13, 2021  |  By Salena  |  In customers

The Simple Universal Customer Connection Strategy You’re Overlooking – Michael Haase

On this episode Michael shares how Plant Jammer have created a unique three way relationship with their customers and affiliates by creating marketing opportunities from data collection and building social connection.

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Does Your Customer Experience Pass This Test sqr
August 20, 2021  |  By Salena  |  In customers

Does Your Customer Experience Pass This Test?

In this episode of Bringing Business To Retail I’m sharing how you can turn your customers from just happy customers to drumbeaters – customers that shout your praises for you!

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Vanessa van edwards sqr
July 16, 2021  |  By Salena  |  In customers

Listen To The Most Downloaded Eposide Ever

Vanessa Van Edwards is a Behavioural Investigator who specializes in psychology and the thinking behind what makes people behave in the ways they do, particularly when it comes to sales.

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Jackie sqr
December 30, 2020  |  By Salena  |  In customers, sales

Turning Support Tickets Into Sales – Jackie Yap

On this week’s episode of Bringing Business To Retail, I’m joined by Jackie Yap from our December podcast partner Gorgias. The helpdesk platform streamlining customer service and turning it into a profit opportunity.

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stephanie square
September 3, 2020  |  By Salena  |  In customers, marketing, sales

How Stephanie Built A Retail Empire In 18 Months – Stephanie Mitchell

Stephanie shares how she took her store from struggling to highly profitable (even with a natural disaster, her husbands open heart surgery AND a pandemic to slow her down).

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Asking What Your Customers Want Is Outdated Advice square
August 14, 2020  |  By Salena  |  In customers

Asking What Your Customers Want Is Outdated Advice

In this episode of Bringing Business To Retail I’m sharing how you can curate a range, that doesn’t involve reaching out to your customers for their advice but has people lining up to buy.

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customer database square
February 9, 2020  |  By Salena  |  In customers

How To Build Your Customer Database Without Eating Into Your Profits

Facebook-f Instagram Linkedin How To Build Your Customer Database Without Eating Into Your Profits SALENA KNIGHT WANT EXPERT ADVICE FOR YOUR RETAIL/ECOMMERCE BUSINESS? Salena Knight Bio My passion is to help independent retailers like YOU to have a profitable retail business – without burning out.Business doesn’t have to be all about stress and hard work […]

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4 Ways To Find Out What Your Customers Are Thinking square
January 24, 2020  |  By Salena  |  In customers

4 Ways To Find Out What Your Customers Are Thinking

Understanding your customers; when they shop, how they shop and of course what they want to buy, is a vital component of running a successful retail or ecommerce business.

In this episode I’m sharing four COST FREE ways you can discover more about your customers. And the ways you can use that information to drive more traffic to your store, increase your social media presence, create effective SEO and deliver the goods and services your tribe are looking for.

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Tracy Harris square
December 19, 2019  |  By Salena  |  In sales

Customers & Cashflow – Summer Series With Tracy Harris

DISCOVER HOW TO BUILD THE RETAIL STORE YOU’VE ALWAYS DREAMED OF “our most unhappy customers are your greatest source of learning.” LISTEN NOW WHAT IS THE EPISODE ABOUT Join me today in this Summer Series as I get interviewed by Tracy Harris from Mums With Hustle and we talk all about customers and cashflow, including How […]

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