Turning support tickets into sales
Gorgias is the #1 rated helpdesk built for ecommerce, where businesses can manage all of their customer communication channels in one platform: email, phone, SMS, Facebook messages and comments, Instagram comments, live chat, reviews, and more, and automate up to 30% of commonly asked questions for increased team productivity and efficiency.
Gorgias is deeply integrated with Shopify, BigCommerce, and Magento – allowing you to view a timeline of your customer history, your customer information, order history, create, cancel or duplicate orders, automate responses, and segment social media leads through to drive customer engagement, conversion, and retention.
With over 4,500 ecommerce clients that include Steve Madden, KOOKAI, Fjall Raven, Honey Birdette, Industrie, Olaplex, EPH Labs, Princess Polly, White Fox, Meshki, Afends, Bared Footwear, Oatley, Timbuk2 – Gorgias transforms your customer support into a profit center.
Now more than ever before customers are demanding exception levels of customer service from eCommerce brands including; multi-channel communication, real-time order updates, hassle-free returns, relevant recommendations and above all fast personalised service.
On this week’s episode of Bringing Business To Retail, I’m joined by Jackie Yap from our December podcast partner Gorgias. The helpdesk platform streamlining customer service and turning it into a profit opportunity.
After the show, join the conversation or simply stay in touch through Facebook and Instagram.
The Bringing Business To Retail Podcast is an independent podcast produced by Salena Knight in collaboration with The Retail Academy and The Retail Strategists.