DISCOVER HOW TO BUILD THE RETAIL STORE YOU’VE ALWAYS DREAMED OF “our most unhappy customers are your greatest source of learning.” LISTEN NOW WHAT IS THE EPISODE ABOUT Join me today in this Summer Series as I get interviewed by Tracy Harris from Mums With Hustle and we talk all about customers and cashflow, including How […]
Avoiding Customer Fallout In The Holiday Rush – Rob Hango-Zada
In this episode I’m joined by Rob Hango-Zada, co-founder and co-CEO of Australian order fulfilment company Shippit. Providing shipping and order fulfilment services for some of Australia’s biggest retail names including; Sephora, Kathmandu, CottonOn and Temple & Webster, Shipit has build a brand where innovation and customer experience are at their core.
Join me to get the inside story on how Shipit succeeded where so many have failed. Discover if the journey from start up to superstar was all smooth sailing and share an honest story about risk, friendship, sacrifice, self-awareness and the lessons Rob learned along the way.
What Retail Success In 2020 Looks Like
In this episode I’m sharing my top predictions moving towards 2020, based on the take-home messages being shared at the recent Online Retailer.
Are You Geo-Blaming Your Stores Performance?
In this episode I’ll walk you through the fundamentals of running a successful business in a country town or regional centre.
We’ll chat all things financial planning, why the whole town isn’t your ideal customer, why embracing change isn’t optional, how to get out of towners into your store (even if you’re not a tourist destination) and how to grow through collaboration.
5 Ways To Get Customers Without Spending A Cent – Salena Knight
In this episode I’m going to let you in on my 5 most popular strategies for getting new customers into your store, without spending a cent. And not just any old “give me your stuff and see ya’ later” customers. We’re talking the kind of customers that stick around for the long haul, love your brand and sing your praises from the roof tops!
Discover Your Ideal Customer’s Secret Language and Make Your Business Irresistible – Jeffrey Shaw
The title “Discover Your Ideal Customer’s Secret Language and Make Your Business Irresistible” is an interesting topic from the last month in the year.
Every day with your customers you can learn new facts about them, and you should put that as your priority.
In this week’s episode, you will learn many tips and tricks in relation retailer – customer.
6 Key Areas To Maximize To Bring In Customers – James Cook
Facebook-f Instagram Linkedin 6 Key Areas To Maximize To Bring In Customers JAMES COOK WANT EXPERT ADVICE FOR YOUR RETAIL/ECOMMERCE BUSINESS? James Cook Bio James serves as the Americas Director of Retail Research at JLL, based out of Indianapolis, IN. He oversees the production of national retail research and also serves as the voice of […]
Angry Customer to High Paying Client – Mastering Positive Conflict – Nate Regier
Today’s guest is Nate. He’s a former practicing psychologist. He’s got a doctorate in clinical psychologist in Social, emotional intelligence and leadership, positive conflict. And that’s something that my head was really thinking about. Leadership, mind, body, spirit, health, neuro psychology, just to name a few. This guy is the business when it comes to all stuff brain related. And today we are going to be talking about conflict and customer service and a whole bunch of other stuff.
Using Conflict To Create A Thriving Retail Business – Amanda Semenoff
This week on the show we have Amanda Semenoff and she is going to be sharing with us some great tips on how to deal with conflict which is something that comes up every single day in life and business.
Becoming the Go-to Person In Your Industry – David Newman
In this episode you will learn how to become a fantastic speaker. Hear David’s background and how he started his business.