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3 Sneaky Ways Your Product Strategy Is Draining Your Cashflow
January 28, 2026  |  By Mona  |  In Impact

3 Sneaky Ways Your Product Strategy Is Draining Your Cashflow

Facebook-f Instagram Linkedin LISTEN NOW SHOW NOTES Many store owners assume cashflow problems come from marketing or pricing. In reality, some of the biggest profit leaks are hiding inside your product strategy. In this episode, Salena unpacks three subtle but costly mistakes that drain cash even in businesses with strong sales and loyal customers. These […]

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Busy Isn’t Your Problem - This Is
January 22, 2026  |  By Mona  |  In Impact

Busy Isn’t Your Problem – This Is

Facebook-f Instagram Linkedin LISTEN NOW SHOW NOTES Most retail and ecommerce business owners are exhausted, busy, and still stuck. Not because they’re bad at business, but because they’re spending their time in the wrong category of work. In this episode, Salena breaks down the difference between BAU work and CEO work and introduces a clear, […]

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January 14, 2026  |  By Mona  |  In customers, Latest, marketing, sales

Mastering TikTok Marketing – Ian Page

Facebook-f Instagram Linkedin LISTEN NOW SHOW NOTES TikTok Shop can look like easy money from the outside, but it is not passive. It is a machine that needs constant feeding. In this episode, Salena Knight sits down with Ian Page from Bullseye Sellers to break down why most retailers fail on TikTok, what actually scales, […]

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October 31, 2025  |  By Salena  |  In customers

Cyber Week Retentation Strategy

Most brands focus all their energy on getting customers during Black Friday and Cyber Monday — but what happens after? In this episode, Salena Knight shows you how to stop losing money on one-time bargain hunters and start building real loyalty. You’ll learn how to create an unforgettable customer experience, set up retention flows that actually work, and turn new holiday shoppers into repeat, high-value customers.

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484 When Should You Spend MORE Money To Get a Customer
July 11, 2025  |  By Salena Knight  |  In customers

When Should You Spend MORE Money To Get a Customer?

Most retailers are stuck chasing quick sales, but real growth comes from understanding your customer lifetime value. It’s not about the first purchase — it’s about building a relationship that pays off long-term

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Ep 464 Customers – Do Customers Really Care About Sustainability-wordpress cover
February 8, 2025  |  By Salena  |  In customers, Impact, sales

Do Customers Really Care About Sustainability

According to a 2022 NielsenIQ study, 78% of global consumers say that companies should be environmentally responsible. That sounds amazing, right?
But here’s where things get interesting—if that were really the case, why are businesses like Shein and Temu thriving?

Clearly, something isn’t adding up.

And when the amount of sales that Temu turned over was in the double digit BILLIONS, then, you have to ask yourself…
“Do customers really care about sustainability?”

Here are my thoughts…
(from an eco-pioneer)

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Ep 441 Marketing Adapt, Thrive & Outsmart Your Competitors-wordpresscover
August 29, 2024  |  By Salena  |  In customers, marketing, money, sales

Adapt, Thrive And Outsmart Your Competitors

Whether you run an online store, a brick-and-mortar shop, or a blend of both, this episode is packed with actionable advice you can implement right away to recession-proof your business.

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Ep 440 Marketing How CurlyCoilyTresses Worked Out What Made Their Customers Buy – Angela Fields-wordpresscover
August 22, 2024  |  By Salena  |  In customers, marketing, sales

How CurlyCoilyTresses Worked Out What Made Their Customers Buy – Angela Fields

Hear the incredible story of Angela Fields – a woman who turned a traumatic hair disaster into the creation of an amazing fragrance-free, natural haircare line that’s transforming the lives of women across the country. This episode is packed with invaluable insights that any business owner can apply. (oh, and if you’re ready to ditch the harsh chemicals and revive your hair’s natural beauty) You won’t want to miss Angela’s incredible story. Listen now!

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Ep 434 Customer A Retailer’s Secret Weapon- How A Simple Playlist Can Increase Sales by 10 – Dean Cherny-wordpress
July 12, 2024  |  By Salena  |  In customers

A Retailer’s Secret Weapon: How A Simple Playlist Can Increase Sales by 10% – Dean Cherny

10% more sales, just for knowing what to play? I’m all for that. But how do you know “what’s right”, so you can cash in? Listen in and find out.

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Ep 430 Customer Rebecca’s 5-5 Promo You Need To Copy-wordpresscover
June 14, 2024  |  By Salena  |  In customers

Rebecca’s 5/5 Promo You Need To Copy – Rebecca Harper

Today I’ve got a real go-getter on the show, Rebecca from Weft and Warp Fabrics. She is no stranger to challenges – she opened her store while still teaching full-time! But with the support of her husband and some creative promotions, she’s really leveling up.

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