Getting more traffic isn’t always the answer to more sales. In this episode, Krisztian Kiraly from OptiMonk explains why retailers should focus on converting the traffic they already have. We dive into product pages, personalisation, customer trust, AI and practical ways to turn more website visitors into customers without simply increasing your ad spend.
Jill, CEO of The Stitchery Studio, shares how she built a community-driven retail business and grew sales by 30% and profit by 40%.
What if your next profit increase wasn’t about finding more customers, but about understanding the products you already sell? Former Amazon sales leader Leon Bart-Williams joins Salena Knight to share how better product data helps retailers uncover hidden revenue, improve merchandising decisions and grow profit without simply adding more stock.
What can a forgotten box of unsold products teach you about running a profitable retail business?
When retail strategist Salena Knight discovered a box of sew-on barrettes she’d bought for her first store nearly 20 years earlier, it became a powerful reminder that poor inventory decisions can impact your business long after the money has been spent. In this episode, she explains why successful retailers don’t buy based on instinct or what’s sitting in the bank account. They buy with a clear strategy. If you’re preparing for your busiest sales season, this episode will help you make smarter stock decisions and maximise your profits.
What happens when you lose everything you’ve built? For Jennifer Johnson, it became the turning point that led to creating a $50 million resale business. In this episode, Salena Knight sits down with the founder of True Fashionistas to talk about rebuilding after failure, leading with confidence, and why resilience is the greatest asset any entrepreneur can develop. Jennifer shares the mindset shifts, business lessons, and practical strategies that helped her create one of the largest lifestyle resale stores in Florida.
A simple change to shipping costs sent orders soaring, but did it actually make the business more profitable? In this episode, Salena Knight shares a real coaching story that reveals why more sales don’t always mean more profit, and the one metric every retailer should track before celebrating a spike in orders.
If you’ve ever caught yourself saying, “It’s faster if I do it myself,” this episode is for you. Salena explores why so many retail and ecommerce business owners become trapped by systems that only work because they built them. Learn how to turn founder instinct into documented processes that your team can follow, freeing up your time to focus on growing the business instead of running every task yourself.
Most retailers assume the answer to slowing sales is more traffic, more customers, and more marketing. But what if the money you’re looking for is already inside your business?
In this episode of the Bringing Business to Retail Podcast, Salena Knight breaks down the four key profit levers that drive retail and ecommerce growth: average order value, customer acquisition, conversion rate, and profit margin. Learn how to identify where revenue is leaking, which metrics matter most, and how small changes can create significant profit improvements without increasing your marketing spend.
Most retailers focus on what they want customers to do – leave a review, sign up to a newsletter, share a photo, or refer a friend. But what if the problem isn’t the ask itself? In this episode, Salena Knight explores a simple shift in customer communication that can dramatically improve engagement, conversions, and loyalty. Using real-world retail and ecommerce examples, she explains how reframing requests around the customer’s benefit rather than the business’s need can turn reluctant responses into enthusiastic participation.
Have you ever felt uncomfortable when a customer spends more than you expected?
Maybe you’ve thrown in free products, offered an unasked-for discount, or worried they’d regret their purchase once they saw the total.
In this short episode, Salena Knight shares the story of her first $1,000 sale and explores why so many retailers feel guilty when customers spend big. You’ll learn how your own beliefs about money may be influencing your pricing decisions and why discounting can sometimes do more harm than good.
If you’ve ever struggled to charge full price with confidence, this episode is for you.
