In this episode Nate Regier, CEO, co-founder and owner of global leadership advisory firm Next Element, shares with me how conflict doesn’t have to be a negative experience but an opportunity to take the energy missing between what your customer wants and what they’re experiencing and use it to create more positive interactions. Stick around til’ the end to hear me doing some Angry Customer roleplaying!
This Is Why You’re Losing Customers To Competitors
In this episode, I’m sharing why your customers are shopping with your competition and the number one thing you need to do be doing differently to stop it from happening.
How To Get More Customers For Less
Know you need to attract new customers in 2022 but not sure how you can do it without breaking the bank? In this episode I’m sharing a bite-sized strategy you can implement in the new year which will help you hit the ground running with a tribe of your perfect customers. Plus get a sneak peek into the bonus live training we do if you join me for Scale Your Store Live in ’22.
The Power Of Brand Messaging – Brandon Lucero
If you’re tired of trying to convince people to engage with you on social media, to open your emails, to listen to what you have to say, and of course introduce more people to what you are selling, you’re going to love my conversation with Brandon Lucero.
The Simple Universal Customer Connection Strategy You’re Overlooking – Michael Haase
On this episode Michael shares how Plant Jammer have created a unique three way relationship with their customers and affiliates by creating marketing opportunities from data collection and building social connection.
Does Your Customer Experience Pass This Test?
In this episode of Bringing Business To Retail I’m sharing how you can turn your customers from just happy customers to drumbeaters – customers that shout your praises for you!
Listen To The Most Downloaded Eposide Ever
Vanessa Van Edwards is a Behavioural Investigator who specializes in psychology and the thinking behind what makes people behave in the ways they do, particularly when it comes to sales.
Turning Support Tickets Into Sales – Jackie Yap
On this week’s episode of Bringing Business To Retail, I’m joined by Jackie Yap from our December podcast partner Gorgias. The helpdesk platform streamlining customer service and turning it into a profit opportunity.
How Stephanie Built A Retail Empire In 18 Months – Stephanie Mitchell
Stephanie shares how she took her store from struggling to highly profitable (even with a natural disaster, her husbands open heart surgery AND a pandemic to slow her down).
Asking What Your Customers Want Is Outdated Advice
In this episode of Bringing Business To Retail I’m sharing how you can curate a range, that doesn’t involve reaching out to your customers for their advice but has people lining up to buy.