How to Build Customer Loyality and Engagement
With over 18 years experience in the appliance and retailing industry, Amy started experimenting with these SHOWS in her own store because she saw 3 alarming trends emerging;
What started out as a local area marketing campaign, quickly revealed it was not only great for customer experience, but also produced impressive sales, increased profit and a whole lot of good will with her customers.
Amy is a self confessed ‘Appliance Nerd’ and she believes that people inherently love to shop, when something cool and fun is going on. Unfortunately, we’ve trained our customers that buying appliances is a routine task, a necessity when things are broken. She believes we need to start utilising our showrooms (that we pay dearly for) and stop perpetuating the price only story.
Her book entitled, “Retail Rockstars, the 5 Game changing steps to becoming a highly profitable, memorable and locally famous retailer”, is due for release in late October 2015.