How to Build Customer Loyality and Engagement – Amy Roche

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DISCOVER HOW TO BUILD THE RETAIL STORE

YOU'VE ALWAYS DREAMED OF

“Whatever your branding style is, keep to that!"

LISTEN NOW

WHAT YOU'LL DISCOVER IN THIS INTERVIEW

  • What Retail Rockstars Does.
  • Vanessa Van Edwards in one of the previous episode talks about how to know what people want before they open their mouth when they walk into retail store – Our today’s guest Amy compared that on her own way
  • How to do a show in your retail store
  • As s retailer what do you get out of shows
  • The retail store has an advertising cost – Amy tells us more about how we should be spending it
  • To be a successful retailer, why you should try to open up conversation with customers
  • How shows can be useful for your retail business
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Bio

With over 18 years experience in the appliance and retailing industry, Amy started experimenting with these SHOWS in her own store because she saw 3 alarming trends emerging;

  • Every year profits were deteriorating
  • She could see her showroom was underutilised (prices on-line being the same in-store and increase of online-only competitors)
  • Neither the suppliers demonstrators, nor her staff were skilled up on creating experiential shows that were wrapped around products

What started out as a local area marketing campaign, quickly revealed it was not only great for customer experience, but also produced impressive sales, increased profit and a whole lot of good will with her customers.
Amy is a self confessed ‘Appliance Nerd’ and she believes that people inherently love to shop, when something cool and fun is going on. Unfortunately, we’ve trained our customers that buying appliances is a routine task, a necessity when things are broken. She believes we need to start utilising our showrooms (that we pay dearly for) and stop perpetuating the price only story.

Her book entitled, “Retail Rockstars, the 5 Game changing steps to becoming a highly profitable, memorable and locally famous retailer”, is due for release in late October 2015.

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