No Risk Guarantee

You must complete the entire program and actively participate throughout. This includes working through the full curriculum, completing the Action Plans, implementing the strategies provided, and tracking your progress using the CEO Dashboard (or an equivalent system). Refunds are not given because you changed your mind, found the plan unsuitable, lacked access to required equipment, experienced technical issues, found the program confusing, or simply didn’t enjoy the experience. These terms are without exception.

We offer a No Risk Guarantee: if you complete the full 12-month program, take consistent action, and implement everything as guided — and you still haven’t made back your investment — we’ll continue working with you at no additional cost until you do. Our goal is your success, and we’re committed to partnering with you until you reach it.

To be eligible for this guarantee, you must:

• Complete the full program, including all Action Plans and debriefs
• Actively track your progress through the CEO Dashboard (or equivalent system)
• Attend scheduled accountability and coaching calls.
• Show a consistent effort to implement the strategies recommended.

This guarantee does not apply to clients who:

• Miss calls, skip action plans, or don’t complete the required actions
• Fail to engage with the program materials or support provided
• Do not make a reasonable effort to implement the plan in their business.
• Download the materials without participating, or request continued access without active implementation.

This is a performance-based program built for committed retail/eCommerce business owners. If you’re showing up and doing the work but haven’t yet made your investment back, we’re here for you — and we’ll keep working with you until you do, at no extra cost.

This policy is designed to support serious action-takers — and protect the integrity of the experience for everyone.

3 Week Money Back guarantee

We offer a 100% money-back guarantee within the first 21 calendar days of the program start date. 

To be eligible for a refund, 

• Your refund request is submitted via the refund form within 21 days from the official program start date. 
• You complete a short feedback form to help us improve.

Once approved, your refund will be processed to your original payment method within 7–10 business days. If you’re on a payment plan, any completed payments will be refunded, and future ones will be canceled.

This guarantee is designed to give you peace of mind while ensuring fair use of our content and coaching.

Action Takers Guarantee

To claim under the Action-Takers Guarantee, you must complete the Action Plans delivered and provide proof of strategy implementation (Debrief).  The refund form must be lodged within 14 days of the purchase date.

Accounts in Arrears

If your account falls into arrears, we reserve the right to postpone any coaching calls, consulting sessions, access to products or services, or any other support until your account is brought up to date.

A Late Payment Fee may be included on any accounts outstanding for more than 7 days.

A fee of $50 per month of outstanding monies will be charged, along with interest at a rate of 10%pa, calculated daily.

We reserve the right to forward any outstanding accounts to a third party for collection.

If we incur legal fees, costs, and disbursements to collect our invoices, in addition to interest/fees on the unpaid balance, you will be liable to reimburse us for these expenses.

Consulting Terms & Conditions

For a full list of terms and conditions, please consult your Consulting Agreement.

No representations or warranties are made with respect to the results to be obtained from participating in any Program.

All sales and Agreements are governed by the laws of New South Wales, Australia.

Program Terms & Conditions (5X/Scale Your Store Accelerator)

1. As a member of the Program, you understand information, techniques, skills and concepts shared by trainers and speakers and all audio and video recordings, on-line training videos, information, manuals, checklists, documents, websites and other materials (Program Materials) are not to be relied on as any type of professional, financial or other advice.
2. The Program and the Program Materials may only be used for educational purposes and only for non-commercial use.
3. During sessions, guests may choose to share with you private information that they do not want repeated outside the Program environment. If informed, please be respectful and refrain from discussing such information outside the environment.
4. The Program, the Program Materials, and user names and passwords provided to you are confidential and must not be given to or shared with people outside the Program Community. The only exception to this is that you may share relevant information with your staff for the purposes of them implementing the ideas shared in your business.
5. Payments must be made in full prior to enrolment, or in the case of payment plans, on the specified date of the month. Should your credit card expire, you will be required to supply new details that will take you up to the end of the agreed payment period. We reserve the right to suspend your access to the program until your payments are up to date.
6. If your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs that would be incurred as if the debt is collected in full, including commission on collection of the additional costs, and also including legal demand costs.
7. Overdue accounts will be subject to late payment fees, as detailed in our full terms and conditions.
8. With regards to all events, unless specified otherwise,  flights, accommodation, meals, drinks, and all other expenses are the responsibility of the Program member.
9. Program Intensives/events/retreats can only able to be attended by the designated member/s included within this participation agreement.
10. We reserve the right to vary this Agreement, revise Program content, cancel or reschedule part of The Program, or make other changes to The Program as reasonably required.
11. No representations or warranties are made with respect to the results to be obtained from participating in The Program.
12. This Agreement is governed by the laws of New South Wales, Australia.
13. By becoming a member of The Program, you agree to the above points of the Agreement. Should you have any questions, please contact us via the support form in the portal.

Refunds will be processed within 7 business days to the original method of payment.