The Customer Pillar

Get more of your Ultimate Customers, engage them and keep them coming back again and again.

Customer Connection

Angry Customer to High Paying Client – Mastering Positive Conflict – Nate Regier

Today’s guest is Nate. He’s a former practicing psychologist. He’s got a doctorate in clinical psychologist in Social, emotional intelligence and leadership, positive conflict. And that’s something that my head was really thinking about. Leadership, mind, body, spirit, health, neuro psychology, just to name a few. This guy is the business when it comes to all stuff brain related. And today we are going to be talking about conflict and customer service and a whole bunch of other stuff.


5 Ways To Be Everywhere At Once

You know the feeling, you’re dashing off to your store, your mobile phone is ringing, your partner/child/ or employee is asking you a question, all the while, you’re thinking about orders that need to go out, stock that needs to go onto the shop floor, bills that need to be paid and heck, did you even have breakfast. How often, do you experience that feeling of being pulled in every direction. You feel like you’re dropping the ball, and as you bend down to pick it up, you see that there are a dozen other balls on the ground that you need to pick up as well. You can’t be everywhere at once, but here are 5 strategies you can use, to make it seem like you are. Create an FAQ resource.Whether it’s on your website for customers to read, or in your store as a first point of reference for your staff, having an FAQ page, and teaching people to look their first, can majorly reduce the number of requests that you have to deal with.When it comes to your website, have a big button, or list all of your FAQ’s, BEFORE the customer gets the information on how