The Customer Pillar

Get more of your Ultimate Customers, engage them and keep them coming back again and again.

Customer Connection

store performance

Are You Geo-Blaming Your Stores Performance?

In this episode I’ll walk you through the fundamentals of running a successful business in a country town or regional centre.

We’ll chat all things financial planning, why the whole town isn’t your ideal customer, why embracing change isn’t optional, how to get out of towners into your store (even if you’re not a tourist destination) and how to grow through collaboration.


5 Ways To Get Customers Without Spending A Cent – Salena Knight

In this episode I’m going to let you in on my 5 most popular strategies for getting new customers into your store, without spending a cent. And not just any old “give me your stuff and see ya’ later” customers. We’re talking the kind of customers that stick around for the long haul, love your brand and sing your praises from the roof tops!


6 Key Areas To Maximize To Bring In Customers – James Cook

Facebook-f Instagram Linkedin 6 Key Areas To Maximize To Bring In Customers JAMES COOK WANT EXPERT ADVICE FOR YOUR RETAIL/ECOMMERCE BUSINESS? James Cook Bio James serves as the Americas Director of Retail Research at JLL, based out of Indianapolis, IN. He oversees the production of national retail research and also serves as the voice of retail research in the region. He speaks regularly at events, with clients and the media about how retail real estate will change with tomorrow’s economy. His focus includes the development and implementation of research strategy, methodology, platform deliverables and broad sector analyses for the retail property markets in the United States, Mexico and Canada. He creates industry-leading research and thought leadership for both owners and occupiers of retail developments. Additionally, James sits on JLL’s Research Leadership Council, which focuses on the team’s strategic vision, team management and development of best practice standards and collaboration across the global research platform and brand. LISTEN ON APPLE PODCASTS LISTEN ON SPOTIFY I THINK YOU’LL LOVE… WHAT ARE YOUR THOUGHTS ON THE SUBJECT? Share on facebook Facebook Share on twitter Twitter Share on linkedin LinkedIn Share on email Email Share on pinterest Pinterest


Angry Customer to High Paying Client – Mastering Positive Conflict – Nate Regier

Today’s guest is Nate. He’s a former practicing psychologist. He’s got a doctorate in clinical psychologist in Social, emotional intelligence and leadership, positive conflict. And that’s something that my head was really thinking about. Leadership, mind, body, spirit, health, neuro psychology, just to name a few. This guy is the business when it comes to all stuff brain related. And today we are going to be talking about conflict and customer service and a whole bunch of other stuff.


5 Ways To Be Everywhere At Once

You know the feeling, you’re dashing off to your store, your mobile phone is ringing, your partner/child/ or employee is asking you a question, all the while, you’re thinking about orders that need to go out, stock that needs to go onto the shop floor, bills that need to be paid and heck, did you even have breakfast. How often, do you experience that feeling of being pulled in every direction. You feel like you’re dropping the ball, and as you bend down to pick it up, you see that there are a dozen other balls on the ground that you need to pick up as well. You can’t be everywhere at once, but here are 5 strategies you can use, to make it seem like you are. Create an FAQ resource.Whether it’s on your website for customers to read, or in your store as a first point of reference for your staff, having an FAQ page, and teaching people to look their first, can majorly reduce the number of requests that you have to deal with.When it comes to your website, have a big button, or list all of your FAQ’s, BEFORE the customer gets the information on how